User
o Encouraging independence in a safe but free environment – reducing shadow care
o Personal dignity and choice, promoting confidence
o Treated as an individual in a communal setting
o Promoting and supporting physical and mental health and wellbeing eg. falls and drug reduction
Family
o Transparency about care of loved one.
o Assurance that the resident is being encouraged to retain as much independence and choice as they can
o The manager uses data to maximise the understanding of the wellbeing of the resident, particularly where the resident may not be able to voice this.
o Assurance that immobile residents are receiving appropriate carer contact
o Discreet in use
o Promoting dignity
Carer
o The carers time is more about really caring and less about tasks - motivational
o Time is freed up by task management, which can be reassigned more usefully
o Safeguarding, confirmation of a job well done o Emergency button carried on the person (not on the wall)
o Reminders for specific tasks and reviews of care
o Information to personal pager not wall monitor – discreet and quiet
Manager/The Home
o Improved relationships with families – transparency
o Care Planning
o Evidence for safeguarding for families or legal issues – audited system
o Closer links with local GPS and other health professionals – time saving, evidence, trends, changes in residents needs over time, medication
o Supports person-centred care
o Supports safety of clients – reduction in falls and unplanned hospital admittances
o Enhances assessment and care planning
o Non-intrusive in use. Quiet and discreet
o Provides information about staff activity/location, management, planning, safeguarding
o Motivated staff – may lead to staff retention and less sick leave, reduction in agency staff (where used)
The Business
o A differentiator in the marketplace, sign of premium care for resident and family
o Reduced damage to infrastructure, furniture/carpets etc
o Evidence for safeguarding, reducing high cost of safeguarding action
o Staff retention, reduction in retraining and staff recruitment costs
o Regional data collection for assessment and management purposes
o Improved relationship with commissioners
o Evidence for continuing care, improved return of residents post hospital, allowing retention of residents and reduced costs for marketing and reassigning of rooms
o Supports you with regulatory legal complaince - MCA/DOLS/MHA/CQC
